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Do not open CD account with IndyMac!!!
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May 30, 2008 INDYMAC BANK complaint by Alisonlam |
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It is impossible to close the CD account without getting charged. First of all, you have to wait on the phone to talk to a rep for over 40 minutes. When on, he/she does not give you accurate information. I asked the rep how to close my CD which matures in 5 days. He told me to send them a letter simply stating, "My CD is mature, please close it and transfer the money back to my orginial checking account (non-Countrywide)." So I did that. Little do I know, I checked my checking account, and I was charged $30 for a "wire-transfer" fee. The rep did not tell me that there was a fee!! Nor did he reveal the other option to closing an account which is to have them mail you a check (which costs nothing). I called again to complain, and had to wait another 40 minutes to talk to a rep, have her put me on hold for another 20 minutes, and zip... moral of the story, do not chose IndyMac for any services!!
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1. Written by Greg H. Stanley, on 14-07-2008 12:21
When are any and all of you folks going to wise up and use Federal Credit Unions to do your banking. It's been common knowledge for over 29 ytears years that commercial banks and S&Ls never have, do not now, and never will be able to compete with credit unions. Commercial banks have always been notorious for charging insulting customer fees to cover everything from paper clips to staples. Never, EVER use a commercial bank for any kind of loan transaction or expect to get good rates on your deposits. If you can read...compare any local commercial bank's rates and fees to those of any credit union. Helloooooo....surprise 
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2. Written by Eric, on 13-07-2008 08:29
I wonder if I call them on Monday and ask for a " full reconveyance note", on my mortgage, will they be dumb enough to send me one?
lmao...hey it dont hurt to ask now does it.....
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3. Written by 2win, on 13-07-2008 03:24
 I guess IndyMac bank got their comeuppance.
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4. Written by VL, on 08-07-2008 11:06
I had numerous CD acct with them, I had to close one of it, I faxed a written authorization to not renew, call back the 2nd day to comfirm, they didn't get it, or have a chance get to it since they had a lot of requests per day. I re-fax, called the next day to confirm, they got it, and process without problem.
Rule of thumb for the fee, you have to "read" the term and condition, as they were provided to you. If you don't understand, just ask C.S.!
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5. Written by indy customer, on 04-07-2008 10:01
i have never had problems with indymac and have had mm,cds,checking account.As long as i read my paper work i understood ,what was and was not.Seems All banks run the same way. there is not a big variance as to how each bank does business.
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6. Written by UR A JOKE!, on 30-06-2008 12:13
Get real! This customer complains you STOLE 30 bucks and hit them with a fee without warning them and THE CUSTOMER is the greedy one? I was looking for a place to put my 20,000 and saw the money market indymac had... but with these kind of comments I think I'll just keep on looking. I can understand how a customer would miss the fee in reading terms. BUT, I can't understand the negative tone from a bank as listed above!
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7. Written by indy, on 17-06-2008 21:58
Our bank offers the best rate of return in the industry. the person above is just greedy!!! yes we charge transfer fees and as the comment above next time read your contract!
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8. Written by shut up, on 31-05-2008 22:59
if you at all read your terms and conditions pamphlet that was mailed to you you would have plainly seen the fee for wiring the funds. i have had an account with them numerous times and i have done this enough times to know convenience costs. i also have worked in my area at a bank and know how impatient people can be....and how greedy. so next time, instead of just casually glancing at your mail.....READ IT!!
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