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No Organization, No regards for Customer
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Jul 4, 2008 INDYMAC BANK complaint by Kwawegen |
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As of now my VA load through Indymacbank has been going on for a year. We have now gone through 7 appraisals and the requiremnt keep on changing. Seldom are any phone calls returned and we are always getting suprised by the total lack of caring on the representives of Indymacbank. For example in a good faith estamate we had a closing cost of $3000. Now we received documentation (unexpected may I add) that the closeing cost is well over $25,000. Totally obserd seeing ther were no buy down points.
Documentation that we sent was lost constantly and we discovered that several files were open and disorganized. Promises were made constantly and never met. The owner and the realitor are now at wits end and like myself find it difficult to belive the total incompedency of all of the staff at indymacbank.
For once we would like to see just a little of integrity and honesty with the people who appear to be haveing fun destroying our personal lives. In speaking with other people who have processed simular home loan with the same conditions it happened quick and expected the only differance they never went through Indymacbank.
No matter who you call or who you E-mail you are always blown off and again a resolution never found. Even posting an real comment here will most likely never have any action taken nor will I ever be notified. It is however my hope that someone will read this and take another route to getting their home financed to avoid the months of frustration and agravation the we have been forced to endure.
No one should be treated so horrible as we have with toal disrespect. It makes one belive that the VA benifit for those who served is designed never to be used. This is our thanks
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