Pissed Consumer - Refuse to communicate after agreeing to short sale

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Refuse to communicate after agreeing to short sale

Jul 1, 2008

INDYMAC BANK complaint

IMB is staffed by powerful incompetents. "Negotiators" refuse to answer or return phone calls or emails. Supervisors are worthless, if you can get one on the phone. The favorite phrase is, "someone will get back to you within 24 to 48 hours" and they don't. IMB has demanded we close on the 20th of July, but have not provided the net proceeds required. We are about 2 weeks from THEIR chosen date and they have not communicated beyond saying the first acknowledgement letter was incorrect, only to re-send the exact same letter out 3 weeks later. No one is in charge or else they are keeping the name WELL guarded.

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Comments (1)

1. Written by Patti, on 12-07-2008 18:27

How long did it take to get a "negotiator" assigned to you once you sent them the short sale request? I submitted mine 2 months ago & have not heard from them.

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