Pissed Consumer - Worst customer service ever

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Worst customer service ever

Jun 30, 2008

INDYMAC BANK complaint

I tried to open a CD with them this afternoon. The phone rep didn't know the rates, and when he obviously had difficulty with the simplest details, I asked where he was located.

When he said "India", I thought for a moment and told him I was no longer interested.

I then tried to contact the main office directly. Their phone system is the phone system from ***. You go round and round and never talk to anyone.

When I finally did reach someone, I asked to speak with the Operations VP because I would like to register a complaint about their terrible customer service. I got transferred, but guess where? You guessed it, back to the phone system from ***.

According to their own web site, their stock was trading at something line $0.60 cents today and that was down some 24%.

I think it's pretty obvious that the wheels are coming off this bank.

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Comments (2)

1. Written by Ida, on 16-07-2008 14:24

If you don;t have a financial professional, and are having trouble with your bank I suggest that you get one. Have an independent consultant look at your situation and help you. I am a fully licensed financial professional that provides free consultations (no obligation).

I pride myself on building relationships with my clients and believe customer service is "key", particularly when your dealing with an individuals money or finances.

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2. Written by Kwawegen, on 04-07-2008 02:29

I can so relate to your frustration. It's now been a year of this nightmare while the pocket book slowly empties from my pocket

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