Indymac Bank
Reviews and Complaints
Reviews Chart
$1.8M
CLAIMED LOSSES
335
TOTAL REVIEWS
26.2K
PAGE VIEWS
IndyMac Issues Checks then defaults on payment!
IndyMac Bank illegally entered my private property in Gloucester without legal court documents or authority. The law firm representing IndyMac Bank continually refused to acknowledge or discuss details of the illegal breaking and entering they engaged upon and the Mortgage department insisted on covering their trespasses by attempting to force me to file an insurance claim for damages. Though they also continually denied wrong doing, damages assessed were agreed to be paid. IndyMac issued check amounts but also would not specify what the payments were for on the Disbursement Vouchers. After checks were issued, by IndyMac Hazard Insurance Department and the Mortgage Department ... IndyMac Bank then proceeded to default on the payment of the checks. They refused to honor the checks after they issued them. Now, they refuse any contact and deny involvement nor to make restitution on damages.
3 comments
ID
Location
Mount Laurel, New Jersey
Indy Mac Bank is DONE!
From an email this morning: "Indy Mac is closing TODAY. The entire Marlton NJ office is apparently being shut down and their other operations offices are closing. All wholesale operations are gone." As this news rolls across the country, we will keep you updated on developments. One source says as many as 4,000 people will be laid off. It's early in the day, but an official announcement is expected within hours as to the extent of the shutdown. 7:45 am (PDT) - Bloomberg is showing trading halted. Original Ailing/Watch Listing - 2008-06-30 (6:30pm EST): At 5:45 pm (EST), the following email was sent to customers of Indymac's commercial lending unit, Indymac Commercial Lending Corp.: "ICLC, due to the current market and capital constraints has ceased lending operations as of 7/1/08. A formal announcement from ICLC will be coming out tomorrow regarding details and loans in process." An official notice was sent out shortly thereafter. Referring to today's press release on The IMB Report, Indymac's company web site, an LA Times report refers to "a weekend that saw depositors line up at some of its San Gabriel Valley branches to pull their money, as they reacted to news reports questioning the company's survival." Indymac's article responds with "while branch traffic is somewhat elevated this morning, it is substantially lower than on Saturday, and we are hopeful that this issue appropriately abates soon..." Update - 2008-06-30: After the opening bell, Indymac Bancorp Inc. shares dipped to a morning low of $0.60. IndyMac was one of 12 stocks removed from the Russell 1000, moved to the small-cap Russell 2000 Index per Yahoo Finance.
3 comments
ID
Location
Washington, District Of Columbia
Mike Perry Gone
Well is any one want to write a complaint to Mike Perry about IndyMac Bank you may as well burn your letter. Mike Perrys email address is no longer valid. Furthur proff that this institution is not doing any good especially when the one many who may be able to give some satifaction had abandonded his own boat. I am convinced that talking to walls would be a much more productive encounter. Well the only thing I could sugest to anyone is to take this a step furthur up the ladder. There is a small chance that it may work.
19 comments
ID
Location
Northridge, California
No Organization, No regards for Customer
As of now my VA load through Indymacbank has been going on for a year. We have now gone through 7 appraisals and the requiremnt keep on changing. Seldom are any phone calls returned and we are always getting suprised by the total lack of caring on the representives of Indymacbank. For example in a good faith estamate we had a closing cost of $3000. Now we received documentation (unexpected may I add) that the closeing cost is well over $25,000. Totally obserd seeing ther were no buy down points. Documentation that we sent was lost constantly and we discovered that several files were open and disorganized. Promises were made constantly and never met. The owner and the realitor are now at wits end and like myself find it difficult to belive the total incompedency of all of the staff at indymacbank. For once we would like to see just a little of integrity and honesty with the people who appear to be haveing fun destroying our personal lives. In speaking with other people who have processed simular home loan with the same conditions it happened quick and expected the only differance they never went through Indymacbank. No matter who you call or who you E-mail you are always blown off and again a resolution never found. Even posting an real comment here will most likely never have any action taken nor will I ever be notified. It is however my hope that someone will read this and take another route to getting their home financed to avoid the months of frustration and agravation the we have been forced to endure. No one should be treated so horrible as we have with toal disrespect. It makes one belive that the VA benifit for those who served is designed never to be used. This is our thanks
ID
Location
Northridge, California
Indy Mac is horrible
Phone center sends me over the edge! Not only do they have an overseas call center that does not understnad a word you say, but the US call center is just a waste! I have lost all respect for this company. After being on hold for over 73 minutes to correct an error that Indymac made and then waiting another 15 minutes again after the call was answered to have the problem resolved is just unacceptable!! Extreemly POOR service! No one can answer as to why it took so long to help me. I am pissed about the service that I got. I am sure that is ONE of the reasons that they are in such trouble now. DO NOT have an account with this bank. Join a credit union they are so much nicer!!
ID
Location
Los Angeles, California
Refuse to communicate after agreeing to short sale
IMB is staffed by powerful incompetents. "Negotiators" refuse to answer or return phone calls or emails. Supervisors are worthless, if you can get one on the phone. The favorite phrase is, "someone will get back to you within 24 to 48 hours" and they don't. IMB has demanded we close on the 20th of July, but have not provided the net proceeds required. We are about 2 weeks from THEIR chosen date and they have not communicated beyond saying the first acknowledgement letter was incorrect, only to re-send the exact same letter out 3 weeks later. No one is in charge or else they are keeping the name WELL guarded.
1 comment
ID
Location
Lehighton, Pennsylvania
Loss
$200
Worst customer service ever
I tried to open a CD with them this afternoon. The phone rep didn't know the rates, and when he obviously had difficulty with the simplest details, I asked where he was located. When he said "India", I thought for a moment and told him I was no longer interested. I then tried to contact the main office directly. Their phone system is the phone system from ***. You go round and round and never talk to anyone. When I finally did reach someone, I asked to speak with the Operations VP because I would like to register a complaint about their terrible customer service. I got transferred, but guess where? You guessed it, back to the phone system from ***. According to their own web site, their stock was trading at something line $0.60 cents today and that was down some 24%. I think it's pretty obvious that the wheels are coming off this bank.
3 comments
ID
Location
Tonica, Illinois
Mike.perry@***.Com
You have complaints, Mike Perry is the person to direct them to if you feel you are not receiving the customer service with Indymacbank you deserve. Mike Perry is a person I admire. If you feel IMB is not meeting your expectations send him an email and present him with your circumstances and your supporting documentation. If IMB is making the mistake I'm sure it will be corrected. There are times getting through the lower eschalon of staff members and all you must do is escalate until you exhaust your resources and they have no choice but to escalate to Mike Perry.
5 comments
ID
Location
Phoenix, Arizona
Charged me $7000 const to perm then offered no reasonable perm loan
I chose Indymac Bank for my construction loan. They stated that upon completion of the home I would pay no more closing costs($7000) to roll it over to a permanant mortgage. Well today the home is completed and Indymac told me I had two options 1. An 8.5% 5 year ARM. Yes I said 8.5%. The other banks are 5.5% at this time for a 5 year ARM. 2. A 5.5% 1 month LIBOR. That is like charging the house on a credit card. The mortgage specialist told me they no longer offer a 30 year fixed. I will be suing Indymac over this SCAM.
13 comments
ID
Location
Milton, Florida
Loss
$10000
Do not open CD account with IndyMac!!!
It is impossible to close the CD account without getting charged. First of all, you have to wait on the phone to talk to a rep for over 40 minutes. When on, he/she does not give you accurate information. I asked the rep how to close my CD which matures in 5 days. He told me to send them a letter simply stating, "My CD is mature, please close it and transfer the money back to my orginial checking account (non-Countrywide)." So I did that. Little do I know, I checked my checking account, and I was charged $30 for a "wire-transfer" fee. The rep did not tell me that there was a fee!! Nor did he reveal the other option to closing an account which is to have them mail you a check (which costs nothing). I called again to complain, and had to wait another 40 minutes to talk to a rep, have her put me on hold for another 20 minutes, and zip... moral of the story, do not chose IndyMac for any services!!
14 comments
ID
Location
Los Angeles, California
Indymac Bank keeps dragging their feet on short sales
I bought a condo that has been cursed since day 1. I ended up trying to rent it out which the Condo Association repeatedly denied. Finally I contacted Indymac to make payment arrangements and they recommended a short sale. After completing the paperwork and submitting an offer, Indymac proceeded to drag their feet, wanted $600 for fees, and ultimately procrastinated until the buyer walked. Thereafter Indymac said they wanted $14K more than the offer. Do you think I would have submitted a lower offer if I could have brought a higher offer???? They told me to list it at the higher price for 90 days, which I did, with-Surprise!-no bites. They then told me to list it lower and try to get a lower price. Excuse me???? So I brought an offer $20K less than the first offer. That was in February, it is still ongoing and my buyer wants to walk. This is how Indymac treats their customers. I had outstanding credit, now its going downhill fast. I've contacted my Congressman, this is just unsat. Good luck to anyone that wants to deal with this so-called bank. By the way, their customer service is about as responsive as a pirhana.
12 comments
ID
Location
Orlando, Florida
Loss
$159
Indymac has 'absorbed' their fee for the last time!
i typically do all my banking online but i the last 6 mnths or so we had a fam illness & a loss. even w/ all the upheaval, i know this is my prsnl issue, so when i've realized that my online pymnt wn't mk it by the 15th w/o late fees, i go into a brnch; like that mattered. 3x's they have chrg'd me a $95.81 late fee!!! rep on the phone cldn't get my name right. the 'collection' rep's that call my hm can barely spk english, but boy they'll tell you that you'd better make a pymnt or "suffer the consequences". i loved indymac, but 2dy was the last straw- telling me that they'll "absorb" or "waive" the fee, as tho they were doing me a favor. i'm online shopping to refi right now!
4 comments
ID
Location
Ontario, California
Payment confirmation
I've made every honest attempt to properly execute a payment via thier e-commerce process on the web-site, however, three digits were missing due to a logic confusion. But, what's more confusing was the payment CONFIRMATION notification I received post completion which put me at ease... The NEXT day I checked on my account on-line and it was posted as payment made on the 13'th of may. TWO days later, I even called the 877-908-**** to further CONFIRM since this was my FIRST time doing this, and they said YES the payment has been made. Today the 19th, I received a phone call stating that I'm LATE on my payment and I'll be CHARGED all kind of late payment fees...bank-fees, etc... I looked on-line, and it still posted that my payment was MADE on the 13'th !!! I'd like to discuss this issue with you and/or your IT / AD group who designed your payment validation and confirmation system...you do NOT have any...well, not ON-LINE any way... This is MIS-LEADING... I attempted to explain this to MR. Jacob Perry, but he kept pointing the finger at ME stating that it's MY responsibility to INSURE correct DATA-ENTRY...Well, Sir...I think it's YOUR BANKS MORAL responsibility and ETHICAL DUTY to insure proper processing PRIOR to sending a FALSE CONFIRMATION. I request that all late & bank fees be dropped and an appology from Mr. Perry. Not just to me but all the OTHER customers ROBBED out of thier hard erned money...I think this is a trap for them to make more money... Thank you.
10 comments
ID
Location
Newark, New Jersey
Loss
$55
Indymac
Same complaint as Andiebiz, My CD matured, called yesterday on May 6 (Grace period through May 9) asked to not renew and close my account, was told that they did not have a signature card, needed a notarized letter stating that the account is to be closed, faxed it to them as instructed and now getting the runaround. This is really bad business and seems to be the mo of this bank. I am not sure how to resolve this and get my money back, can anyone please point me in the right direction on how to accomplish this. Please write if you can provide any assistance.
4 comments
ID
Location
Atlanta, Georgia
Indymac Bank lied
oct of 07, indymac put us in foreclosure for default in payment. we got attorney and we proved we were not behind. they could show evidence that evidence that we were behind. also when i look online at my account it shows 6 months behind. i am very pissed and want to refinance but can't because of what their records show. we have contacted the attorney general and the nationwide media. they have until may 9th to get their records updated. we will sue!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they need to be put out of business. we have called on several occasions and get no where with these people. i have talked with a ken, miranda, joe, brandon, keith, mike, lisa, karen...foreclosure dept i have spoke with brian, alisha, jay, jason, some foreign man who i couldn't understand. so you never get anywhere. when i call to ask the status of our account i hear that we are in foreclosure since sept 07. people it is april 2008, how in the *** are we still living in the house if we are still in foreclosure? they have every excuse in the book as to why they can't do this or do that. they don't do their job. they do, do it when it comes to taking someone's home. they suck, and if it is the last thing i do, i will see them go out of business or have to go bankrupt. everyday i am building more and more evidence to ruin them. so you let them keep right on not updating our account. i am a consumer that is not going to just sit back and they rob me blind. they still say right now we are 1 month behind. when is actually we are paid up until july, but do you think those dumb *** have that in their records, NO, but i do and so does my attorney and the attorney general and the media. i have had it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
18 comments
ID
Location
Clinton, North Carolina
Loss
$10
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I am sorry you are wrong about IMB/OWB. AfteR filing foreclosure on my property the bank attempted to enter into my property and take it back before the sale date.
This was afte they refused to due a loan mod. IMB Claimed they had the right because a clause says in their contracts they can protect their interest if the property is vacant. The property was not vacant and when my attorney asked for their paperwork claiming they the right to take the property back they refused to give it to him, caliming it was their paperwork and they did not have to release it. needless to say they postponed the sale, agreed to a short sale and while doing the deal forclosed anyway with no notice to me or my realtor.
IMB does not have the right to enter a home without your explicit permission. ITS THE LAW OF QUIET ENJOYMENT. THEY ARE ONLY THE LEINHOLDER THEY DO NOT OWN THE PROPERTY WITHOUT DUE PROCESS OF LAW. SO ALL OF YOU BEFORE YOU STATE YOUR OPINIONS NEED TO KNOW THE LAW.
IMB/OWB cannot forclose on a home without due process of law and that means notification.
I asked on sevearl occasions if they were going to forclose to let me know. They never did that then make their foreclosure illegal.
comment maker is not a lawyer, and does not know the law. the bank nor it's reps do not have the right to enter the property without a court order.
if they get a court order there must be a marshell present to enter the property. to me it sounds like comment maker is the ***!
As for the breaking and entering goes you are wrong. Even though it is someone's mortgage, IndyMac still owns the property because they are the lender.
They can go into or on the property if there is a delinquency in payment of 30 days or more.
So SHUT UP and pay your bill!
And now with the checks, IndyMac did not default on them, they were printed wrong with an invalid routing number, call IndyMac and they WILL send you a new check OVERNIGHT! YOU ***!