I filed for a loan modification over a year ago. I have since re-applied 2 times. Every time they repeatedly asked me for financials and when they would finally accept a document or update it on their system they would make you update others. There is never a person to speak to or a department. Who ever answers the phone is it. Every time you call you get a different answer. I have repeatedly sent documents over and over and over. Have re applied 3 times because they told me I had to use new forms. They don't update their system. Long story short they recently denied me because now they say I make too much money. At the time I applied since I work on commission "A realtor" I did qualify they even messed up what my payments are . Very incompetent. I am now with an attorney. I don't believe they want to modify any loans. It's disgusting how they are allowed to play with people's lives. Their homes..
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