I have been trying to work with Indymac with no avail. It has been on average every 2-3 months they add charges to my account and claim they can't remove them.
Once they told me they would fix everything on my account but in order for them to do that they needed me to miss a payment so that the system would update. So as instructed I paid it just 2 days after and of course more fees and no problem solved. Then they said it was a mistake and I was never told that. It has been one fight after another and frankly I think they are getting exactly what they deserve.
I just hope that the government fixes our problems that they created.
Its the least that they can do in this economy.