Since April 17,2009 we have been awaiting a call back from Indy Mac Mortgage Services concerning an application for lower monthly payments. To date no one has returned our calls despite sending the requested documents on 04/17/2009 and making weekly calls. What kind of institution is this?Even after contacting the Manager of the division he also did no return our calls.Note: We have been doing business with Indy Mac for over 5 years.Although they have not been returning returning our phone calls yet they call promptly at the end of each month to remind us of our payments.
No wonder they got into trouble in the first place. I think that the Feds should close down this institution.